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Q) When i place a order for a complete kitchen over the internet, what happens next ?
A) When we receive a order we have a look through the order to make sure the order looks okay, we check aspects of the order such as have you got the correct carcase colour for the door style you have ordered, and make sure you have the correct door sizes to go with the units ordered. we will also look to see you have iems such as plinth (to finish off below the base units), cornice and lighting pelmet (to finish off below and above the wall units). we will also confirm that you are okay with the delivery timescale and the terms of delivery.(follow the link for current delivery timescales). once we have spoken to you and confirmed everything is okay with the order and delivery we will then take payment and put the order into production.
Q) Do i need a unit for a built under integrated fridge, washing machine or dishwasher ?
A) No, all you need is the appropriate size door. the appliance will be supplied with a hinge system to attach the door. if the appliance is situated at the end of a run you will need a end panel to cover the side of the appliance.
Q) Are your units supplied with fittings?
A) Our units are supplied with all neccesary fittings. hinges, legs, carcase connectors, wall hangers, wall plates, shelf support studs. most are factory fitted such as the legs, hinges and cabinet hangers, whilst other fittings such as wall plates are supplied in a fittings box as they need to be fitted on site.
Q) Are the carcasses fully built up?
A) Yes the carcasses are delivered direct to your door fully built up ready for installation.
Q) How are the carcasses constucted?
A) The carcasses are manufactured using 18mm egger mfc. the units are made using glue and dowel construction techniques. a construction technique which is normally used by the continental (german/french) kitchen manufacturers. the fittings used have been sourced to provide a top quality long lasting kitchen.
Q) What are the advantages of 18mm carcasses made from glue and dowel construction?
A) Glue and dowel constructed furniture is the ‘proper way’ of manufacturing. a more prcise technique that is used by all the leading manufacturers throughout europe. a sturdier unit is achieved as there is no movement of joints by screws moving loose. a major advantage is that there are no visible fixings on the outside of the carcasses. all in all a much better construction technique than the cam and dowel constructed carcasses, which are simply flatpack carcasses built up.
Q) Can our units be used with heavier worktops such as granite or corian?
A) Because our units are made from 18mm glue and dowel constructed carcasses they can be used with any type of worktop.
Q) Are your carcase colours a similar colour to the doors?
A) We have worked in conjunction with the door supplier to bring you the best possible carcase/door matches. each door has a recommended carcase colour that is the best possible available match to the door.
Q) Do your doors come pre drilled?
A) If you purchase a door only order the doors will be supplied undrilled as they will be fitted to existing carcasses. the doors will have to be drilled on site to suit the existing hinge positions on the units.
if you are purchasing a full kitchen and selecting the standard carcase delivery service or the gold delivery service the doors will be supplied to you undrilled. a hingejig is available to hire on the website. the hingejig is supplied fully instructed and does make this process very easy to perform.
A video demonstration is available on the website. by selecting the gold plus service this will instruct us to drill and fit the doors. a surcharge is applied to this service (see terms or below)
Q) How does the 15% surcharge for gold plus actually work?
A) The 15% surcharge is calculated by us, based on the cost of the doors / drawers and units that need to be fitted. if you have any accesorries on your order such as plinths,cornice, handles etc… these items will not incur the surcharge.
Q) Are the drawer boxes/pan drawer boxes fully fitted and what type of drawer/pan drawer boxes do you supply?
A) When ordering any unit with drawers or pan drawers, you will be supplied with blum drawer/pan drawers fully factory fitted. ( See drawers and runners section to checkout the quality of the drawers/pan drawers)
Q) Do the doors and drawers come with soft close systems as standard, and if not how do i upgrade?
A) The doors/drawers are not supplied with soft close as standard. to upgrade you simply need to access the plinths/panels and accessories subsection of whichever carcase colour you are working. the top two items in that section ask you how many doors and drawers you need upgrading to soft closure.
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